Everything You Need To Know
Ordering
How does pre-ordering work?
When you place a pre-order, your piece is crafted specifically for you. We begin production after your order is confirmed. Pre-orders typically ship within 1–2 weeks. You'll receive an email with tracking once your order ships.
Do you have items ready to ship?
Yes. Some pieces are available in-stock and ship promptly after purchase. Product pages will clearly indicate whether an item is in-stock or pre-order.
Can I cancel or modify my order?
Because our pieces are made in limited runs, cancellations and modifications depend on where we are in the production process. Reach out to us athues.label@gmail.comas soon as possible and we'll do our best to accommodate you.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Sizing
How do your pieces fit?
Our garments are designed with an intentional fit that varies by piece. Some items run relaxed and boxy, others are more tailored. Each product page includes specific measurements and fit notes to help you choose the right size.
What sizes do you carry?
We currently offer sizes from S to 2XL across most pieces. Size availability may vary by item since we produce in limited quantities.
What if my size is sold out?
Because we produce in limited runs, once a size sells out it may not come back. Follow us on Instagram (@hues.atelier.co) to get notified about restocks and new drops.
Shipping
What is the return policy?
We accept returns on unworn, unwashed items with tags attached within 14 days of delivery. Pre-order items are final sale due to their made-to-order nature. Contact us athues.label@gmail.comto start a return.
Can I exchange for a different size?
Exchanges are subject to availability since we produce in limited quantities. Reach out to us athues.label@gmail.comand we'll work with you to find a solution.