Local Customer Pickup Policies

We're delighted to offer a convenient customer pickup option at Hues Atelier. Our customer pickup policy is designed to provide you with a hassle-free way to collect your orders. Please review the following guidelines for a smooth experience:

Order Eligibility: Select products are eligible for customer pickup. When placing your order on our website, you will have the option to choose "Customer Pickup" if the option is available for your location. Philadelphia Area Only

Confirmation Email: After successfully placing your order with the customer pickup option, you will receive a confirmation email. This email will include important details about your order and the pickup process.

Pickup Location: Customer pickups can be made at our designated pickup location. The address and operating hours of the pickup location will be provided in your confirmation email.

Valid Identification: When picking up your order, please bring a valid form of identification (such as a government-issued ID) that matches the name on the order. This is to ensure that orders are collected by the intended recipient.

Designated Pickup Person: If you are unable to pick up the order yourself and wish to designate someone else to do so, please ensure that they have a copy of the order confirmation email and a copy of your identification. We reserve the right to verify their identity before releasing the order.

Pickup Window: Orders will typically be available for pickup within 1-2 business days after the order is placed. Please refer to your confirmation email for specific pickup timing.

Order Status Updates: You will receive an email notification when your order is ready for pickup. It's recommended to wait until you receive this notification before visiting the pickup location.

Missed Pickup: If you are unable to pick up your order within the specified timeframe, please contact our customer support team. We'll work with you to find a suitable solution, which may include rescheduling the pickup or arranging for alternative delivery options.

Returns and Exchanges: If you need to return or exchange items from an order you picked up, please refer to our standard return and exchange policy. Items must meet the criteria outlined in our policy to be eligible for a return or exchange.

Policy Updates: Our customer pickup policy is subject to change. Any updates to the policy will be communicated through our website or via email.

We're committed to providing you with exceptional service and convenience. If you have any questions or concerns about our customer pickup policy, please feel free to contact our dedicated customer support team. Thank you for choosing Hues Atelier!